How To Fix CRM_MKTPL237 - Product hierarchy &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 237

• Message text: Product hierarchy &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL237 - Product hierarchy &1 does not exist ?

  The SAP error message CRM_MKTPL237 indicates that the product hierarchy specified in the system does not exist. This error typically occurs in the context of marketing or sales processes where product hierarchies are used to categorize products for reporting, pricing, or other business processes.
  Cause:
  
  Non-Existent Product Hierarchy: The product hierarchy code you are trying to use has not been created in the system.
  Incorrect Configuration: The product hierarchy might be incorrectly configured or not assigned to the relevant product.
  Data Migration Issues: If data was migrated from another system, the product hierarchy may not have been included or properly mapped.
  Authorization Issues: The user may not have the necessary permissions to view or access the product hierarchy.
  
  Solution:
  
  
  Check Product Hierarchy:
  
  Go to the transaction code OVH1 (or the relevant transaction for your version) to check if the product hierarchy exists.
  If it does not exist, you will need to create it.
  
  
  
  Create Product Hierarchy:
  
  If the product hierarchy is missing, you can create it using the appropriate transaction (e.g., SPRO for configuration).
  Navigate to Logistics > General > Product Hierarchy > Define Product Hierarchy and create the necessary hierarchy.
  
  
  
  Assign Product Hierarchy:
  
  Ensure that the product in question is assigned to the correct product hierarchy. You can do this in the product master data.
  
  
  
  Check for Data Migration Issues:
  
  If you recently migrated data, verify that the product hierarchy was included in the migration process. You may need to re-import or correct the data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the product hierarchy. You may need to consult with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional context on product hierarchies and their configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), MM01 (for creating materials), and MM02 (for changing materials).
  SAP Notes: Check SAP Notes for any known issues or patches related to product hierarchies.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL237 and ensure that the product hierarchy is correctly set up in your SAP system.