How To Fix CRM_MKTPL238 - Product hierarchy &1 is not assigned to hierarchy &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 238

• Message text: Product hierarchy &1 is not assigned to hierarchy &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL238 - Product hierarchy &1 is not assigned to hierarchy &2 ?

  The SAP error message CRM_MKTPL238 indicates that a specific product hierarchy (denoted as &1) is not assigned to a particular hierarchy (denoted as &2). This error typically arises in the context of marketing and product management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Missing Assignment: The product hierarchy you are trying to use is not assigned to the specified hierarchy. This can happen if the product hierarchy was created but not linked to the marketing hierarchy.
  Configuration Issues: There may be configuration issues in the product hierarchy settings or the marketing hierarchy settings.
  Data Inconsistency: There could be inconsistencies in the master data where the product hierarchy is not properly maintained.
  
  Solution:
  
  
  Check Assignments:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to the relevant section for product hierarchy assignments.
  Verify if the product hierarchy (the one indicated by &1) is assigned to the marketing hierarchy (the one indicated by &2). If not, you will need to create the necessary assignment.
  
  
  
  Create/Modify Assignment:
  
  If the assignment is missing, create a new assignment between the product hierarchy and the marketing hierarchy.
  If the assignment exists but is incorrect, modify it to ensure that the correct product hierarchy is linked to the marketing hierarchy.
  
  
  
  Check Master Data:
  
  Review the master data for the product in question to ensure that the product hierarchy is correctly assigned to the product.
  Make sure that the product is correctly categorized under the intended product hierarchy.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on managing product hierarchies and marketing hierarchies.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that you have the necessary authorizations to make changes to product hierarchies and marketing hierarchies.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM.