How To Fix CRM_MKTPL130 - External description cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 130

• Message text: External description cannot be changed

What causes this issue?

You cannot change the external description of this project, as the
project originated in SAP ECC or Advanced Planning and Optimization.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL130 - External description cannot be changed ?

  The SAP error message CRM_MKTPL130, which states "External description cannot be changed," typically occurs in the context of marketing planning or when working with marketing plans in the SAP Customer Relationship Management (CRM) module. This error indicates that the external description of a marketing object (like a marketing plan or campaign) is locked or restricted from being modified.
  Cause:
  
  Status of the Object: The marketing object may be in a status that does not allow changes. For example, if the object is already released or in a completed state, modifications to certain fields, including the external description, may be restricted.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the external description of the marketing object.
  System Configuration: Certain configurations in the system may prevent changes to specific fields based on business rules or settings defined in the system.
  
  Solution:
  
  Check Object Status: Verify the status of the marketing object. If it is in a status that does not allow changes, you may need to change the status to one that permits modifications or create a new object.
  Review Authorizations: Ensure that the user has the appropriate authorizations to modify the marketing object. This may involve checking roles and permissions assigned to the user in the SAP system.
  Consult Configuration Settings: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to marketing objects. They may need to adjust settings that control the ability to change external descriptions.
  Use Alternative Fields: If changing the external description is not possible, consider using alternative fields or notes to capture the necessary information.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional insights or updates.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER for managing marketing documents) that may help in navigating and troubleshooting the issue.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.