How To Fix CRM_MKTPL124 - Free product & is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 124

• Message text: Free product & is invalid

What causes this issue?

The product does not exist or the product ID is not unique.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the <LS>Product </>assignment block, you can search for the product
you want to use.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL124 - Free product & is invalid ?

  The SAP error message CRM_MKTPL124 indicates that a free product is invalid in the context of a marketing plan or campaign. This error typically arises when there is an attempt to use a product that is marked as free but does not meet the necessary criteria or is not properly configured in the system.
  Causes:
  
  Product Configuration Issues: The product may not be correctly set up in the system. This includes missing or incorrect master data.
  Invalid Status: The product might be in a status that does not allow it to be used in marketing plans (e.g., inactive or deleted).
  Missing Validity Dates: The product may not have valid start and end dates for its availability.
  Incorrect Assignment: The product may not be assigned to the correct marketing plan or campaign.
  Authorization Issues: The user may not have the necessary permissions to access or use the product.
  
  Solutions:
  
  Check Product Master Data: Verify that the product is correctly configured in the system. Ensure that all necessary fields are filled out, including pricing and status.
  Review Product Status: Ensure that the product is active and not marked for deletion or inactive.
  Validate Dates: Check the validity dates of the product to ensure it is available for the intended marketing activities.
  Reassign Product: If the product is not correctly assigned to the marketing plan, reassign it as necessary.
  User Permissions: Ensure that the user has the appropriate authorizations to access and use the product in the marketing plan.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM03 (Display Material) to check product details or CRM_MKTPL to manage marketing plans.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Documentation: Review SAP documentation for marketing and product management to ensure compliance with best practices.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional insights.