How To Fix CRM_MKTPL117 - Account & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 117

• Message text: Account & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL117 - Account & does not exist ?

  The SAP error message CRM_MKTPL117 typically indicates that the system is unable to find the specified account in the marketing planning or related modules. This error can occur in various scenarios, such as when trying to access or manipulate marketing plans, campaigns, or other related objects that reference a specific account.
  Cause:
  
  Non-Existent Account: The account you are trying to access does not exist in the system. This could be due to a typo in the account number or name.
  Data Synchronization Issues: If the account was recently created or modified, there may be a delay in data synchronization across different modules or systems.
  Authorization Issues: The user may not have the necessary permissions to view or access the account.
  Inactive or Deleted Accounts: The account may have been marked as inactive or deleted, making it unavailable for the current operation.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the account from being recognized.
  
  Solution:
  
  Verify Account Existence: Check if the account exists in the system. You can do this by navigating to the relevant transaction or using the account search functionality.
  Check for Typos: Ensure that the account number or name is entered correctly without any typographical errors.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the account. This may involve checking user roles and permissions.
  Check Account Status: Verify if the account is active and not marked for deletion. If it is inactive, you may need to reactivate it.
  Data Synchronization: If the account was recently created, wait for a while and try again, as there may be a delay in data synchronization.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to check for any underlying system issues or configuration problems.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to search for accounts and verify their status.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM and marketing modules for more detailed information on account management and error handling.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.