How To Fix CRM_MKTPL097 - Product & is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 097

• Message text: Product & is locked

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The product status is <LS>Locked </>in the product master.

System Response

How to fix this error?

You can change the status of the product by choosing <ZK><LS>Master Data
-> Products.</></>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL097 - Product & is locked ?

  The SAP error message CRM_MKTPL097 indicates that a product is locked in the system, which typically prevents any modifications or actions related to that product. This locking can occur for various reasons, such as ongoing processes, user actions, or system settings.
  Causes:
  
  Active Processes: The product may be involved in an active marketing campaign or other processes that require it to be locked.
  User Lock: A user may have locked the product for editing or maintenance purposes.
  System Lock: The system may have automatically locked the product due to a transaction that is currently being processed.
  Data Consistency: The product may be locked to maintain data consistency during updates or changes.
  
  Solutions:
  
  Check Lock Status: Use transaction code SM12 to check if there are any user locks on the product. If you find a lock that is no longer needed, you can delete it (if you have the necessary authorizations).
  Review Active Processes: Investigate if the product is part of any ongoing marketing campaigns or processes. If so, you may need to wait until those processes are completed.
  Contact Administrator: If you are unable to resolve the issue, contact your SAP system administrator or support team. They can provide insights into why the product is locked and assist in unlocking it if appropriate.
  Check for Background Jobs: Sometimes, background jobs may lock products. You can check transaction SM37 to see if there are any jobs running that might be affecting the product.
  Wait for Automatic Unlock: In some cases, the lock may be temporary and will be released automatically once the related process is completed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for user locks), SM37 (for job monitoring), and CRMD_ORDER (for managing CRM orders).
  Authorization: Ensure you have the necessary authorizations to view and manage locks in the system.
  Documentation: Refer to SAP documentation or help resources for more detailed information on product management and locking mechanisms in CRM.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the matter to SAP support for further investigation.