How To Fix CRM_MKTPL064 - Segment &1 is used in allocation planning

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 064

• Message text: Segment &1 is used in allocation planning

What causes this issue?

Values already exist for the product &V1& in the allocation planning of
business partners of the segement.

System Response

You cannot delete the assignment of the segment to the marketing
element.

How to fix this error?

Check if the allocation planning regarding the product should be
deleted. If so, delete the segment from the header data of the
allocation data. Then delete the assignment of the segment to the
marketing element.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL064 - Segment &1 is used in allocation planning ?

  The SAP error message CRM_MKTPL064 indicates that a specific segment (denoted as &1) is being used in allocation planning, which prevents certain actions from being performed on that segment. This error typically arises in the context of marketing planning or allocation processes within SAP Customer Relationship Management (CRM).
  Cause:
  The error occurs when you attempt to delete, modify, or perform an action on a marketing segment that is currently being utilized in allocation planning. This could happen if:
  
  The segment is actively linked to a marketing campaign or allocation plan.
  There are ongoing processes or transactions that reference the segment.
  The segment is locked due to other users or processes.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Allocation Planning: Verify if the segment is indeed being used in any allocation planning activities. You can do this by reviewing the allocation plans or campaigns that reference the segment.
  
  
  Release Locks: If the segment is locked by another user or process, you may need to wait for the lock to be released or contact the user to coordinate.
  
  
  Remove References: If you need to delete or modify the segment, ensure that it is no longer referenced in any allocation plans. You may need to remove the segment from any active campaigns or allocation plans.
  
  
  Consult Documentation: Review SAP documentation or help resources for specific instructions on handling segments in allocation planning.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing planning and allocation, such as CRMD_ORDER for managing marketing campaigns.
  Authorization: Ensure that you have the necessary authorizations to modify or delete segments in the system.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.