How To Fix CRM_MKTPFTPL_DIALOG021 - Responsibility criterion &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPFTPL_DIALOG - Messages for Online Maintenance of Attribute Sets

• Message number: 021

• Message text: Responsibility criterion &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPFTPL_DIALOG021 - Responsibility criterion &1 does not exist ?

  The SAP error message CRM_MKTPFTPL_DIALOG021 indicates that a responsibility criterion specified in a marketing plan or template does not exist in the system. This error typically arises when trying to create or modify a marketing plan or template in SAP CRM, and the system cannot find the specified responsibility criterion.
  Cause:
  
  Missing Responsibility Criterion: The responsibility criterion that is being referenced in the marketing plan or template is not defined in the system.
  Incorrect Configuration: There may be a configuration issue where the responsibility criteria have not been properly set up or activated.
  Data Inconsistency: There could be inconsistencies in the data, such as missing entries in the relevant tables that store responsibility criteria.
  
  Solution:
  
  
  Check Responsibility Criteria:
  
  Go to the relevant configuration settings in SAP CRM to verify if the responsibility criterion exists.
  Use transaction codes like SPRO to access the configuration settings and navigate to the area where responsibility criteria are defined.
  
  
  
  Create or Update Responsibility Criterion:
  
  If the responsibility criterion does not exist, you may need to create it. This can typically be done in the customizing settings under the marketing area.
  Ensure that the criterion is correctly defined and activated.
  
  
  
  Review Marketing Plan/Template:
  
  Check the marketing plan or template you are trying to use. Ensure that it references valid and existing responsibility criteria.
  If necessary, modify the marketing plan/template to use a different, valid responsibility criterion.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to marketing plans and responsibility criteria for additional guidance on setup and configuration.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view and modify responsibility criteria in the system.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Search for SAP Notes related to this error message for any known issues or patches that may address the problem.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.