How To Fix CRM_MKTP_ODATA011 - Marketing prospect may be a duplicate of prospect &1 (similarity &2%)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTP_ODATA - CRM Marketing Prospect: Messages for OData Service

• Message number: 011

• Message text: Marketing prospect may be a duplicate of prospect &1 (similarity &2%)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTP_ODATA011 - Marketing prospect may be a duplicate of prospect &1 (similarity &2%) ?

  The SAP error message CRM_MKTP_ODATA011 indicates that a marketing prospect you are trying to create or update may be a duplicate of an existing prospect in the system. The message provides a similarity percentage, which indicates how closely the new prospect matches an existing one.
  Cause:
  
  Duplicate Data Entry: The system has detected that the information you are trying to enter for a new prospect is very similar to that of an existing prospect. This could be due to similar names, email addresses, or other identifying information.
  Data Quality Issues: Poor data quality or inconsistent data entry practices can lead to multiple entries for the same individual or organization.
  Configuration Settings: The system may have been configured to check for duplicates based on certain criteria, leading to this error when a new entry is created.
  
  Solution:
  
  Review Existing Prospects: Check the existing prospects in the system to see if the new entry is indeed a duplicate. You can search using the name, email, or other identifying information.
  Modify the New Entry: If the new prospect is indeed a duplicate, consider modifying the details to differentiate it from the existing entry, if applicable.
  Merge Records: If the new prospect is a duplicate and should be merged with an existing record, follow the appropriate procedures in your SAP system to merge the records.
  Adjust Duplicate Check Settings: If you believe the duplicate check is too strict, you may need to adjust the settings in the system. This typically requires administrative access and should be done with caution.
  Data Cleansing: Regularly perform data cleansing activities to ensure that your prospect database is free from duplicates and inconsistencies.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal for detailed documentation on managing prospects and handling duplicates in the CRM module.
  Data Governance: Implement data governance practices to maintain data quality and prevent duplicate entries in the future.
  User Training: Train users on best practices for data entry to minimize the chances of creating duplicate records.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance.