How To Fix CRM_MKTP_ODATA010 - Technical problem during duplicate check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTP_ODATA - CRM Marketing Prospect: Messages for OData Service

• Message number: 010

• Message text: Technical problem during duplicate check

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTP_ODATA010 - Technical problem during duplicate check ?

  The SAP error message CRM_MKTP_ODATA010 indicates that there is a technical problem during the duplicate check process in the SAP Customer Relationship Management (CRM) system, particularly when using OData services. This error typically arises when the system encounters issues while trying to validate or check for duplicate entries in the database.
  Causes:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the data that the duplicate check is trying to validate.
  Configuration Problems: Incorrect configuration of the duplicate check settings in the CRM system can lead to this error.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may fail to complete the duplicate check.
  OData Service Issues: Problems with the OData service itself, such as incorrect service definitions or issues with the underlying data model.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the operation may also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Review the data in the CRM system for any inconsistencies or corruption. Use transaction codes like SE11 to check the database tables involved in the duplicate check.
  Review Configuration: Ensure that the duplicate check settings are correctly configured in the CRM system. This can typically be done in the customizing settings.
  Monitor System Performance: Check the system performance and ensure that it is not overloaded. You can use transaction codes like ST22 for dumps or SM21 for system logs to identify any performance issues.
  Test OData Services: Use tools like the SAP Gateway Client (transaction /IWFND/GW_CLIENT) to test the OData services and ensure they are functioning correctly.
  Check Authorizations: Verify that the user has the necessary authorizations to perform the duplicate check. This can be done through transaction SU53 to analyze authorization failures.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for CRM and OData services for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.