How To Fix CRM_MKTLIST_PACKAGE039 - Error while insertion of entry in object buffer (OB-Layer)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_PACKAGE - CRM Marketing: Messages External List Management

• Message number: 039

• Message text: Error while insertion of entry in object buffer (OB-Layer)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_PACKAGE039 - Error while insertion of entry in object buffer (OB-Layer) ?

  The SAP error message CRM_MKTLIST_PACKAGE039 typically indicates an issue related to the insertion of an entry into the object buffer (OB-Layer) in the context of CRM (Customer Relationship Management) marketing lists. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect fields that are required for the object buffer.
  Buffer Overflow: The object buffer may be full or unable to accommodate new entries due to size limitations.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation, leading to a failure in inserting the entry.
  System Configuration: There may be configuration issues in the CRM system that prevent the proper handling of marketing lists.
  Database Locking: The database might be locked due to another transaction, preventing the insertion of new entries.
  
  Solutions:
  
  Check Data Integrity: Review the data being inserted into the object buffer. Ensure that all required fields are populated correctly and that there are no inconsistencies.
  Clear Object Buffer: If the object buffer is full, consider clearing it or increasing its size if possible. This may involve adjusting system parameters or performing maintenance tasks.
  Review Authorizations: Ensure that the user executing the operation has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles.
  System Configuration Review: Check the configuration settings related to marketing lists and object buffer in the CRM system. Ensure that they are set up correctly.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the database that might be preventing the insertion. If locks are found, you may need to resolve them by contacting the responsible users or administrators.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check for locks), SE11 (to view table structures), and SE37 (to analyze function modules).
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  Documentation: Review SAP documentation related to CRM marketing lists and object buffer management for additional insights and best practices.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTLIST_PACKAGE039 error effectively.