How To Fix CRM_MKTLIST_PACKAGE038 - Error while modification of entry in object buffer (OB-Layer)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_PACKAGE - CRM Marketing: Messages External List Management

• Message number: 038

• Message text: Error while modification of entry in object buffer (OB-Layer)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_PACKAGE038 - Error while modification of entry in object buffer (OB-Layer) ?

  The SAP error message CRM_MKTLIST_PACKAGE038 indicates that there was an error while trying to modify an entry in the object buffer (OB-Layer) related to the CRM Marketing List functionality. This error typically arises due to issues with data consistency, object buffer management, or system performance.
  Causes:
  
  Data Inconsistency: The data being modified may not be consistent with the existing entries in the object buffer.
  Buffer Overflow: The object buffer may be full or not able to accommodate the new changes.
  Lock Issues: There may be locks on the object that prevent modifications.
  Authorization Issues: The user may not have the necessary authorizations to modify the object.
  System Performance: High load on the system can lead to timeouts or failures in processing requests.
  
  Solutions:
  
  Check Data Consistency: Ensure that the data being modified is consistent and valid. Validate the entries in the marketing list and related objects.
  Clear Object Buffer: If the object buffer is full, consider clearing it or increasing its size. This can be done through transaction codes like SM12 (to check for locks) and SM21 (to check system logs).
  Release Locks: Use transaction SM12 to check for any locks on the object and release them if necessary.
  Check Authorizations: Verify that the user has the necessary authorizations to perform the modification. This can be checked in transaction SU53 after the error occurs.
  System Performance: Monitor system performance and check for any background jobs or processes that may be causing delays. Consider running the transaction during off-peak hours.
  Debugging: If the issue persists, consider debugging the program or function module that is causing the error to identify the root cause.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SM21 (system log), and SE80 (object navigator for debugging).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Community Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.