How To Fix CRM_MKTLIST_CONTACT001 - Business partner &1 may be only contacted &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_CONTACT - CRM Marketing: External List - Messages for Contact Check

• Message number: 001

• Message text: Business partner &1 may be only contacted &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_CONTACT001 - Business partner &1 may be only contacted &2 ?

  The SAP error message CRM_MKTLIST_CONTACT001 indicates that a business partner (BP) can only be contacted in a specific context or under certain conditions. The message typically appears in the context of marketing or customer relationship management (CRM) activities when trying to contact a business partner that is not eligible for the action you are attempting to perform.
  Cause:
  The error message is triggered due to one of the following reasons:
  
  Contact Restrictions: The business partner may have restrictions on how they can be contacted. This could be due to settings in the business partner master data, such as marketing permissions or contact preferences.
  Status of the Business Partner: The business partner may be in a status that does not allow for contact, such as being marked as inactive or having opted out of marketing communications.
  Marketing List Configuration: The marketing list or campaign you are trying to use may have specific criteria that the business partner does not meet.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Go to the business partner master data and check the contact preferences and marketing permissions. Ensure that the business partner is allowed to be contacted for the specific activity you are trying to perform.
  
  
  
  Review Status:
  
  Verify the status of the business partner. If they are inactive or have opted out of communications, you may need to update their status or obtain consent to contact them.
  
  
  
  Examine Marketing List Criteria:
  
  If you are using a marketing list, review the criteria set for the list. Ensure that the business partner meets all the necessary conditions to be included in the marketing activities.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more details on the specific error message and its implications. This can provide additional context and guidance on how to handle the situation.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration.
  
  
  
  Related Information:
  
  Business Partner Master Data: Understanding how business partner data is structured and managed in SAP CRM is crucial. This includes knowing how to set up and maintain contact preferences.
  Marketing Permissions: Familiarize yourself with the marketing permissions settings in SAP CRM, as these dictate how and when you can contact business partners.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes or articles that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.