How To Fix CRM_MKTISM_APPLIC115 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 115

• Message text: An application error has occurred; see message details

What causes this issue?

The application encountered an error when retrieving the external ID of
the object with GUID '&V1&'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message using the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC115 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC115 indicates that an application error has occurred within the SAP CRM (Customer Relationship Management) system. This error can arise from various issues, including configuration problems, data inconsistencies, or issues with the underlying application logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the CRM system that is causing the application to fail.
  Configuration Issues: Incorrect settings in the CRM configuration can lead to errors when trying to execute certain functions.
  Authorization Problems: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be bugs in the specific version of the SAP CRM software that you are using.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they may not be functioning correctly.
  
  Solutions:
  
  Check the Message Details: The error message usually comes with additional details that can provide more context about the issue. Review these details carefully.
  Review Logs: Check the application logs (transaction SLG1) for more information about the error. This can help identify the root cause.
  Data Validation: Ensure that all required data is present and correctly formatted. Validate the data being processed when the error occurs.
  Configuration Review: Verify the configuration settings related to the CRM application you are using. Ensure that they are set up correctly.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the action.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error.
  Debugging: If you have access to the development environment, you may need to debug the application to identify the exact point of failure.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 for application logs, SE80 for object navigation, and SE37 for function module debugging.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for CRM to understand the specific functionalities and configurations related to the error.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKTISM_APPLIC115 error in your SAP CRM system.