How To Fix CRM_MKTISM_APPLIC105 - Search results from the keyword search is obsolete

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 105

• Message text: Search results from the keyword search is obsolete

What causes this issue?

Search results for keyword search may be obsolete.

System Response

The Insights Management application conducts part of a keyword search on
a search index that is updated at certain intervals.

How to fix this error?

Ask your system administrator to make sure that the search index is
updated at an appropriate frequency. To this end, the report RSTIRIDX
should be scheduled to run periodically.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC105 - Search results from the keyword search is obsolete ?

  The SAP error message CRM_MKTISM_APPLIC105 indicates that the search results from a keyword search are considered obsolete. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to retrieve relevant or up-to-date information based on the search criteria provided.
  Cause:
  
  Outdated Indexing: The search index may not be updated, leading to stale or obsolete search results.
  Data Changes: Changes in the underlying data (e.g., records being deleted or modified) that are not reflected in the search index.
  Configuration Issues: There may be issues with the configuration of the search functionality or the underlying database.
  System Performance: If the system is under heavy load, it may not be able to process the search request effectively.
  
  Solution:
  
  
  Rebuild the Search Index:
  
  Navigate to the relevant transaction in SAP (e.g., transaction code CRMD_ORDER or CRMD_ORDERADM_H) and look for options to rebuild or refresh the search index.
  You may need to use transaction SWF_RUN or SWF_WORK to manage workflows that could be affecting the search index.
  
  
  
  Check Data Consistency:
  
  Ensure that the data in the database is consistent and that there are no discrepancies that could lead to obsolete search results.
  Use transaction SE11 to check the database tables related to the search functionality.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for the search functionality in the CRM system. Ensure that all necessary settings are correctly configured.
  You may need to consult with your SAP Basis or CRM functional team to verify the settings.
  
  
  
  System Performance Monitoring:
  
  Monitor the system performance to ensure that it is not overloaded. If necessary, optimize the system or schedule heavy processing jobs during off-peak hours.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  User Training:
  
  Ensure that users are aware of how to perform searches effectively and understand the limitations of the search functionality.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and search functionalities for more detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to address the CRM_MKTISM_APPLIC105 error and improve the search functionality in your SAP CRM system.