How To Fix CRM_MKTISM_APPLIC104 - Customizing for the document area '&1' is incorrect; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 104

• Message text: Customizing for the document area '&1' is incorrect; see message details

What causes this issue?

The Customizing settings for the document area '&V1&' in Insights
Management is incorrect.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator

Procedure for System Administrators

Check and make the necessary Customizing settings or changes in the IMG
activity <DS:TRAN.SKPR06>Index Activation</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC104 - Customizing for the document area '&1' is incorrect; see message details ?

  The SAP error message CRM_MKTISM_APPLIC104 indicates that there is an issue with the customizing settings for a specific document area in the SAP CRM system. This error typically arises when the system cannot find the necessary configuration for the specified document area, which can lead to issues in processing marketing documents or transactions.
  Cause:
  
  Missing Customizing Settings: The document area specified in the error message may not have been properly configured in the system.
  Incorrect Document Area: The document area referenced may not exist or may have been incorrectly specified in the transaction or configuration.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to incomplete or incorrect settings.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the document area, leading to this error.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for the document area in question.
  Ensure that all necessary settings are correctly configured. This may include settings for marketing documents, campaigns, or other related areas.
  
  
  
  Verify Document Area:
  
  Confirm that the document area specified in the error message is valid and exists in the system.
  If you are unsure about the document area, consult the documentation or your SAP administrator.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the customizing settings.
  If necessary, re-transport the relevant customizing settings from the source system.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the document area.
  You may need to consult with your security team to verify and adjust user roles and authorizations.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be known issues or patches available.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the transaction to identify the exact point of failure. This may require assistance from a technical consultant.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to marketing and document management in SAP CRM, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  Documentation: Review SAP documentation related to CRM marketing and customizing to understand the expected configurations.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTISM_APPLIC104 error message. If the problem persists, consider reaching out to SAP support for further assistance.