How To Fix CRM_MKTISM_APPLIC016 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 016

• Message text: An application error has occurred; see message details

What causes this issue?

The object relation is not allowed: Object type '&V1&' has no sub type '
&V2&'.
The application attempted a CGPL assignment reference of CGPL object
type '&V2&', but this object type is not allowed as a sub type of the
current object type '&V1&'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message for the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC016 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC016 indicates that an application error has occurred within the SAP CRM (Customer Relationship Management) system. This error can arise from various issues, including configuration problems, data inconsistencies, or issues with the underlying application logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the CRM system that is causing the application to fail.
  Configuration Issues: Incorrect settings in the CRM configuration can lead to errors when trying to execute certain functions.
  Authorization Problems: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be bugs in the specific version of the SAP CRM software that you are using.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), issues in the integration can lead to errors.
  
  Solutions:
  
  Check the Error Log: Review the detailed error message and logs to identify the specific cause of the error. You can use transaction codes like SLG1 (Application Log) to find more details.
  Data Validation: Ensure that all required data is present and correctly formatted. Check for any inconsistencies in the data being processed.
  Configuration Review: Verify the configuration settings in the CRM system. Ensure that all necessary settings are correctly configured.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the action.
  System Updates: If the error is due to a bug, check for any available patches or updates from SAP that may resolve the issue.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), ST22 (Dump Analysis), and SM21 (System Log) to help diagnose the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for CRM to understand the specific functionalities and configurations related to the error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.