How To Fix CRM_MKTISM_APPLIC013 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 013

• Message text: An application error has occurred; see message details

What causes this issue?

The system tried to create an ISM object with CGPL object type '&V1&'.
This object type is invalid.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message using the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC013 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC013 indicates that an application error has occurred within the SAP CRM (Customer Relationship Management) system. This error can arise from various issues, including configuration problems, data inconsistencies, or issues with the underlying application logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the CRM system that is causing the application to fail.
  Configuration Issues: Incorrect settings in the CRM configuration can lead to errors when trying to execute certain functions.
  Authorization Problems: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be bugs in the specific version of the SAP CRM software being used.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), issues in the integration can lead to errors.
  
  Solutions:
  
  Check the Message Details: The error message usually comes with additional details that can provide more context about the issue. Review these details carefully.
  Review Data: Check the data being processed when the error occurs. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Configuration Review: Verify the configuration settings in the CRM system. Ensure that all necessary configurations are correctly set up.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the action.
  Debugging: If you have access to the development environment, you can use debugging tools to trace the error and identify the root cause.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error. SAP frequently releases patches and updates that can resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to marketing and CRM activities, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Community: The SAP Community forums can be a valuable resource for finding similar issues faced by other users and potential solutions.
  Documentation: Review the official SAP documentation for CRM to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and potentially resolve the error CRM_MKTISM_APPLIC013 in your SAP CRM system.