How To Fix CRM_MKTISM_APPLIC010 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 010

• Message text: An application error has occurred; see message details

What causes this issue?

The application encountered an invalid ISM entity type ('&V1&').

System Response

The application produced an exception.

How to fix this error?

Create an OSS message for the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC010 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC010 indicates that an application error has occurred within the SAP CRM (Customer Relationship Management) system. This error can arise from various issues, and the specific cause can often be determined by examining the detailed error message or logs associated with the error.
  Possible Causes:
  
  Data Issues: There may be inconsistencies or missing data in the CRM system that the application is trying to process.
  Configuration Problems: Incorrect configuration settings in the CRM system can lead to application errors.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be bugs or issues in the specific version of the SAP CRM software being used.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), issues in the integration can lead to errors.
  Custom Code: If there are custom developments or enhancements in the system, they may not be functioning correctly.
  
  Solutions:
  
  Check Error Details: Look at the detailed error message or logs to identify the specific issue. This can often provide clues about what went wrong.
  Data Validation: Ensure that all required data is present and correctly formatted. Check for any inconsistencies in the data being processed.
  Review Configuration: Verify that the configuration settings in the CRM system are correct and align with business requirements.
  User Authorizations: Check the user’s authorization roles and ensure they have the necessary permissions to perform the action.
  System Updates: Ensure that the SAP system is up to date with the latest patches and updates, as these may resolve known bugs.
  Debugging: If you have access to the development environment, you can debug the application to identify the root cause of the error.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for logs related to the error.
  ST22: Use transaction ST22 to check for dump analysis if the error is causing a system dump.
  SOST: If the error is related to email or communication, check transaction SOST for any issues with sending messages.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKTISM_APPLIC010 error in your SAP CRM system.