How To Fix CRM_MKTIB_IL015 - Node "&1": No entry for the query "&2" in the IBOM customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTIB_IL - IBOM IL: Interaction Layer Messages

• Message number: 015

• Message text: Node "&1": No entry for the query "&2" in the IBOM customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTIB_IL015 - Node "&1": No entry for the query "&2" in the IBOM customizing ?

  The SAP error message CRM_MKTIB_IL015 indicates that there is no entry for a specific query in the Integrated Business Operations Management (IBOM) customizing settings. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or process marketing-related data.
  Cause:
  The error message can be caused by several factors:
  
  Missing Customizing Entries: The specific query referenced in the error message does not have a corresponding entry in the IBOM customizing settings.
  Incorrect Query Name: The query name (&2 in the error message) may be incorrectly specified or may not exist in the system.
  Transport Issues: If the customizing settings were transported from another system, the relevant entries may not have been included or may not have been activated properly.
  Authorization Issues: The user may not have the necessary authorizations to access the query or the related customizing settings.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for IBOM.
  Verify if the query (&2) exists in the customizing settings. If it does not, you may need to create a new entry or adjust existing ones.
  
  
  
  Verify Query Name:
  
  Ensure that the query name you are using is correct. Check for any typos or discrepancies in the naming.
  
  
  
  Transport Check:
  
  If the customizing settings were recently transported, check the transport logs to ensure that all necessary entries were included and activated in the target system.
  
  
  
  User Authorizations:
  
  Check the user authorizations to ensure that the user has the necessary permissions to access the IBOM customizing settings and the specific query.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to IBOM and CRM marketing to see if there are any specific requirements or known issues related to the query in question.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for further investigation.
  SAP Notes: Search for SAP Notes related to the error message or the specific query to see if there are any patches or updates available.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.