How To Fix CRM_MKTIB_IL013 - Node "&1": Duplicate BOL Action name "&3" in Action &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTIB_IL - IBOM IL: Interaction Layer Messages

• Message number: 013

• Message text: Node "&1": Duplicate BOL Action name "&3" in Action &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTIB_IL013 - Node "&1": Duplicate BOL Action name "&3" in Action &2 ?

  The SAP error message CRM_MKTIB_IL013 indicates that there is a duplicate Business Object Layer (BOL) action name in the context of a specific action within the SAP CRM (Customer Relationship Management) system. This error typically arises when there are multiple entries with the same action name defined for a particular node in the BOL layer, which can lead to confusion in processing.
  Cause:
  
  Duplicate Action Names: The primary cause of this error is that the same action name is defined more than once for a specific node in the BOL. This can happen due to incorrect configuration or manual entries in the system.
  Custom Development: If there has been custom development or modifications made to the BOL layer, it is possible that the developer inadvertently created duplicate action names.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), it is possible that the transport included duplicate entries.
  
  Solution:
  
  Check BOL Configuration: Review the BOL configuration for the specific node mentioned in the error message. Look for the action names defined for that node and ensure that there are no duplicates.
  Remove Duplicates: If duplicates are found, remove or rename the duplicate action names to ensure that each action name is unique within the context of the node.
  Review Custom Code: If there is custom code involved, review it to ensure that it does not introduce duplicate action names. Make necessary adjustments to the code.
  Transport Management: If the issue arose after a transport, check the transport logs and the objects included in the transport to identify any duplicates that may have been introduced.
  Testing: After making changes, test the functionality to ensure that the error is resolved and that the system behaves as expected.
  
  Related Information:
  
  BOL (Business Object Layer): The BOL is a layer in SAP CRM that provides a framework for managing business objects. It allows for the definition of actions, attributes, and relationships between different business objects.
  Action Names: Action names are used to define specific operations that can be performed on business objects. Each action should have a unique name within its context to avoid conflicts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling BOL configuration issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with SAP support or a technical consultant who specializes in SAP CRM for further assistance.