How To Fix CRM_MKTHV_SMM042 - No authorization to maintain marketing high volume mass mailer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 042

• Message text: No authorization to maintain marketing high volume mass mailer

What causes this issue?

Authorization to maintain marketing high volume massmailer
(Authorization object CRM_SMM, Activity maintain) is missing.

System Response

Access denied

How to fix this error?

Contact your administrator

Procedure for System Administrators

Decide whether to grant or not to grant the authorization

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM042 - No authorization to maintain marketing high volume mass mailer ?

  The SAP error message CRM_MKTHV_SMM042 indicates that a user does not have the necessary authorization to maintain the marketing high volume mass mailer in the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to access or modify settings related to mass mailers without the appropriate permissions.
  Cause:
  The primary cause of this error is a lack of authorization in the user's role or profile. In SAP, access to various functionalities is controlled through authorization objects, and if the user’s role does not include the necessary permissions for maintaining marketing high volume mass mailers, this error will be triggered.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Roles and Authorizations:
  
  Verify the roles assigned to the user encountering the error. You can do this by navigating to the user management area in SAP (Transaction code: SU01).
  Check if the user has the necessary roles that include permissions for marketing activities, specifically for high volume mass mailers.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects related to marketing mass mailers. Common authorization objects for CRM marketing include:
  
  CRM_MKTHV (Marketing High Volume)
  CRM_MKTMA (Marketing Management)
  
  
  Ensure that the user has the necessary authorizations within these objects.
  
  
  
  Modify User Roles:
  
  If the user lacks the required authorizations, you may need to modify their roles or create a new role that includes the necessary permissions.
  Work with your SAP security team or administrator to adjust the roles accordingly.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Documentation and Training:
  
  Ensure that users are aware of the necessary authorizations required for their tasks. Providing documentation or training can help prevent similar issues in the future.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance (to create or modify roles)
  SU53: Display Authorization Check (to analyze authorization failures)
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes for any specific guidance or updates related to the error message.
  Review SAP Help documentation for CRM marketing functionalities to understand the required authorizations better.
  
  
  
  Collaboration with Security Team:
  
  If you are not an administrator, collaborate with your SAP security team to ensure that the necessary changes are made in compliance with your organization’s security policies.
  
  
  
  By following these steps, you should be able to resolve the authorization issue related to the CRM_MKTHV_SMM042 error message.