How To Fix CRM_MKTHV_MC024 - You are not authorized to change marketing prospects

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 024

• Message text: You are not authorized to change marketing prospects

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC024 - You are not authorized to change marketing prospects ?

  The SAP error message CRM_MKTHV_MC024 indicates that a user is not authorized to change marketing prospects in the SAP Customer Relationship Management (CRM) system. This error typically arises due to insufficient authorization roles or permissions assigned to the user attempting to perform the action.
  Cause:
  
  Authorization Issues: The user does not have the necessary authorization objects or roles assigned to perform changes on marketing prospects.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific transaction or object.
  Object-Specific Restrictions: There may be specific restrictions on the marketing prospects that prevent certain users from making changes.
  
  Solution:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and check the roles assigned to the user.
  Ensure that the user has the appropriate roles that include permissions for marketing prospect changes.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects related to marketing prospects (e.g., CRM_MKTHV, CRM_MKTHV_MKTP).
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed. This will provide insight into what specific permission is lacking.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary permissions, work with your SAP security team to modify the user’s roles or create a new role that includes the required authorizations.
  Ensure that the role includes the necessary transaction codes and authorization objects for marketing activities.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to ensure that the new permissions take effect.
  Test the action again to confirm that the error has been resolved.
  
  
  
  Documentation and Training:
  
  Document the changes made and provide training to users on the necessary permissions for their roles to prevent similar issues in the future.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on authorization issues in CRM.
  Authorization Management: Familiarize yourself with SAP's authorization management concepts, including how roles and profiles are structured.
  User Groups: Consider whether the user is part of a user group that has specific restrictions or limitations.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or security team for further investigation.