How To Fix CRM_MKTHV_MC018 - Mapping of prospects to accounts is not defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 018

• Message text: Mapping of prospects to accounts is not defined in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC018 - Mapping of prospects to accounts is not defined in Customizing ?

  The SAP error message CRM_MKTHV_MC018 indicates that there is an issue with the mapping of prospects to accounts in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot find a defined mapping for the prospect to the corresponding account in the customizing settings.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Customizing Settings: The mapping between prospects and accounts has not been defined in the system's customizing settings.
  Incorrect Configuration: The existing mapping may be incorrectly configured or incomplete.
  Data Issues: There may be issues with the data being processed, such as missing or incorrect prospect information.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Customer Relationship Management > Marketing > Basic Settings > Define Mapping of Prospects to Accounts.
  Ensure that the mapping is correctly defined for the relevant account types and prospect types.
  
  
  
  Create or Update Mapping:
  
  If the mapping does not exist, create a new mapping entry that links the prospect to the appropriate account.
  If it exists but is incorrect, update the mapping to ensure it aligns with your business requirements.
  
  
  
  Review Data:
  
  Check the data being processed to ensure that all required fields are populated correctly.
  Validate that the prospect data is complete and matches the criteria defined in the mapping.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by attempting to map a prospect to an account again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring prospect-to-account mapping.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the customizing settings or CRMD_ORDER to work with CRM orders.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes in the customizing settings.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.