How To Fix CRM_MKTHV_INFRASTRUC101 - Original start task cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 101

• Message text: Original start task cannot be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC101 - Original start task cannot be determined ?

  The SAP error message CRM_MKTHV_INFRASTRUC101 with the description "Original start task cannot be determined" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the task management or workflow processes. This error indicates that the system is unable to identify the original start task for a particular process or transaction.
  Causes:
  
  Missing or Incomplete Data: The original task or process data may be missing or not properly defined in the system.
  Incorrect Configuration: There may be configuration issues in the CRM system related to task management or workflow settings.
  Data Inconsistencies: There could be inconsistencies in the data related to the business object or transaction that is being processed.
  System Updates or Changes: Recent updates or changes to the system might have affected the task management processes.
  
  Solutions:
  
  Check Task Definitions: Verify that the task definitions and workflows are correctly set up in the system. Ensure that all necessary tasks are defined and linked properly.
  Review Configuration Settings: Go through the configuration settings related to task management and workflows in the SAP CRM system. Make sure that they align with the business processes.
  Data Validation: Check the data associated with the transaction or business object. Ensure that all required fields are filled out and that there are no inconsistencies.
  Transaction Logs: Review transaction logs or system logs to identify any additional error messages or warnings that could provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any known issues or patches that may address the problem.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this error. SAP Notes often contain fixes, workarounds, or additional information about specific error messages.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to task management and workflow processes, such as SWDD (Workflow Builder) or CRMD_ORDER (Order Management).
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_INFRASTRUC101 error message.