How To Fix CRM_MKTHV_INFRASTRUC100 - Outbound API for channel &1 and method &2 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 100

• Message text: Outbound API for channel &1 and method &2 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC100 - Outbound API for channel &1 and method &2 is not available ?

  The SAP error message CRM_MKTHV_INFRASTRUC100 indicates that there is an issue with the outbound API for a specific channel and method in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find the necessary configuration or implementation for the specified channel and method.
  Cause:
  
  Missing Configuration: The outbound API for the specified channel and method may not be configured correctly in the system.
  Inactive or Missing Implementation: The implementation for the outbound API might be inactive or missing entirely.
  Authorization Issues: There may be authorization issues preventing access to the specified API.
  Incorrect Channel/Method: The channel or method specified in the error message may be incorrect or not supported.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for the outbound API.
  Ensure that the channel and method specified in the error message are correctly configured.
  
  
  
  Activate Implementation:
  
  Check if the outbound API implementation is active. You can do this by navigating to the relevant transaction or customizing settings.
  If it is inactive, activate it.
  
  
  
  Review Authorizations:
  
  Ensure that the user or process trying to access the API has the necessary authorizations.
  Check the roles and authorizations assigned to the user.
  
  
  
  Verify Channel and Method:
  
  Double-check the channel and method names in the error message to ensure they are correct.
  Consult the documentation or configuration guides to confirm that the specified channel and method are supported.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, issues are resolved in newer versions or through specific notes.
  
  
  
  Consult SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE80 (Object Navigator), and SE37 (Function Module) to investigate the issue further.
  Documentation: Review SAP documentation related to CRM and outbound APIs for additional context and troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTHV_INFRASTRUC100 error message.