How To Fix CRM_MKTHV_INFRASTRUC019 - Job manager cannot find job name &1 or job number &2 on database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 019

• Message text: Job manager cannot find job name &1 or job number &2 on database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC019 - Job manager cannot find job name &1 or job number &2 on database ?

  The SAP error message CRM_MKTHV_INFRASTRUC019 indicates that the Job Manager is unable to find a specific job in the database, either by its job name or job number. This can occur in various scenarios, particularly in the context of SAP CRM (Customer Relationship Management) and its marketing functionalities.
  Causes:
  
  Job Name/Number Mismatch: The job name or job number provided does not exist in the database. This could be due to a typo or incorrect input.
  Job Deletion: The job may have been deleted or not yet created in the system.
  Database Issues: There may be issues with the database connection or integrity, preventing the Job Manager from accessing the job information.
  Authorization Issues: The user may not have the necessary authorizations to view or access the job details.
  Job Status: The job may be in a status that is not retrievable (e.g., completed, canceled).
  
  Solutions:
  
  Verify Job Name/Number: Double-check the job name and job number for any typos or errors. Ensure that you are using the correct identifiers.
  Check Job Status: Use transaction codes like SM37 (Job Monitoring) to check the status of the job. Ensure that the job exists and is in a retrievable state.
  Recreate the Job: If the job has been deleted or not created, you may need to recreate it. Ensure that all parameters are correctly set.
  Database Check: If you suspect database issues, check the database connection and integrity. You may need to consult with your database administrator.
  Authorization Check: Ensure that the user has the necessary authorizations to access job information. You may need to consult with your security team to verify user roles and permissions.
  Consult Logs: Check the application logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 for job monitoring, SM21 for system logs, and SLG1 for application logs.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific patches or updates that address this issue.
  Documentation: Review SAP documentation related to job management in CRM to understand the expected behavior and configurations.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.