How To Fix CRM_MKTHV_INFRASTRUC017 - Specified origin job cannot be loaded from database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 017

• Message text: Specified origin job cannot be loaded from database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC017 - Specified origin job cannot be loaded from database ?

  The SAP error message CRM_MKTHV_INFRASTRUC017 indicates that a specified origin job cannot be loaded from the database. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the data related to marketing or campaign management.
  Causes:
  
  Missing Data: The job or campaign data that the system is trying to access may not exist in the database. This could be due to deletion or corruption of data.
  Database Issues: There may be issues with the database itself, such as connectivity problems or corruption.
  Authorization Issues: The user may not have the necessary permissions to access the job or campaign data.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to this error.
  Transport Issues: If the job was recently transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  Check Data Existence: Verify if the job or campaign data exists in the database. You can do this by checking the relevant tables in the SAP system.
  Database Consistency: Run database consistency checks to ensure that there are no issues with the database. You may need to involve your database administrator for this.
  User Authorizations: Ensure that the user has the necessary authorizations to access the job or campaign data. You can check this in the user roles and authorizations.
  Review Configuration: Check the configuration settings related to marketing and campaigns in the CRM system to ensure they are set up correctly.
  Transport Logs: If the job was transported, review the transport logs for any errors or warnings that may indicate what went wrong during the transport process.
  Recreate the Job: If the job is missing and cannot be recovered, you may need to recreate it from scratch.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the status of orders or campaigns.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Logs and Traces: Review application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.