How To Fix CRM_MKTHV_INFRASTRUC013 - Error while reading crmd_mkttg_job entry from database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 013

• Message text: Error while reading crmd_mkttg_job entry from database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC013 - Error while reading crmd_mkttg_job entry from database ?

  The SAP error message CRM_MKTHV_INFRASTRUC013 indicates that there is an issue while reading an entry from the CRMD_MKTTG_JOB table in the database. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a problem with the marketing job infrastructure.
  Causes:
  
  Database Issues: The database may be experiencing issues such as corruption, locks, or connectivity problems.
  Missing Entries: The specific entry that the system is trying to read may not exist in the CRMD_MKTTG_JOB table.
  Authorization Issues: The user may not have the necessary authorizations to access the data in the CRMD_MKTTG_JOB table.
  Configuration Errors: There may be misconfigurations in the marketing job settings or related components.
  Transport Issues: If the system has recently undergone a transport, there may be inconsistencies in the data.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the database is up and running and that there are no connectivity issues.
  Verify Data Integrity: Check the CRMD_MKTTG_JOB table for the existence of the required entries. You can do this using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser).
  Review Authorizations: Ensure that the user executing the transaction has the necessary authorizations to access the data.
  Check for Locks: Use transaction code SM12 to check for any locks on the CRMD_MKTTG_JOB table that might be preventing access.
  Reconfigure Marketing Jobs: If there are configuration issues, review the settings for marketing jobs in the CRM system and make necessary adjustments.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context.
  Database Consistency Check: If you suspect database corruption, consider running a consistency check or consult your database administrator for assistance.
  Transport Management: If the issue arose after a transport, ensure that all necessary objects were transported correctly and that there are no inconsistencies.
  
  Related Information:
  
  Transaction Codes: 
  
  SE11: Data Dictionary
  SE16: Data Browser
  SM12: Display and Delete Locks
  SLG1: Application Log
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to CRM marketing jobs and their configuration.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.