How To Fix CRM_MKTHV_INFRASTRUC012 - Error while creating new job; list of target groups is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 012

• Message text: Error while creating new job; list of target groups is empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC012 - Error while creating new job; list of target groups is empty ?

  The SAP error message CRM_MKTHV_INFRASTRUC012 indicates that there is an issue when trying to create a new job in the SAP CRM system, specifically related to the target groups. The error message states that the list of target groups is empty, which means that the system cannot find any target groups to associate with the job you are trying to create.
  Causes:
  
  No Target Groups Defined: The most common cause is that there are no target groups defined in the system. This could be due to a lack of configuration or data entry.
  Selection Criteria: The selection criteria used to find target groups may not match any existing target groups, leading to an empty list.
  Authorization Issues: There may be authorization issues preventing the user from accessing the target groups.
  Data Inconsistencies: There could be inconsistencies or errors in the data that prevent the system from retrieving the target groups.
  
  Solutions:
  
  
  Check Target Groups:
  
  Navigate to the target group management area in SAP CRM and verify that target groups have been created and are active.
  If no target groups exist, create new target groups as needed.
  
  
  
  Review Selection Criteria:
  
  Ensure that the selection criteria you are using to find target groups are correct and that they match the existing target groups in the system.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to view and access target groups. This may involve checking user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and resolve any inconsistencies in the target group data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific configuration steps or prerequisites related to target groups and job creation.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on system logs or specific configurations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing CRM orders and target groups.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.