How To Fix CRM_MKTHV_INFRASTRUC010 - No mail form is available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 010

• Message text: No mail form is available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC010 - No mail form is available ?

  The SAP error message CRM_MKTHV_INFRASTRUC010 indicates that there is no mail form available for the specific scenario you are trying to execute in the SAP CRM system. This error typically occurs when attempting to send emails or notifications through the CRM system, and it can be due to several reasons.
  Causes:
  
  Missing Mail Form: The most common cause is that the required mail form has not been created or is not available in the system.
  Incorrect Configuration: The configuration settings for the mail forms may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  Inactive Mail Form: The mail form may exist but is inactive or not assigned to the relevant transaction or process.
  
  Solutions:
  
  
  Check Mail Form Availability:
  
  Go to transaction SFP (Form Builder) and check if the mail form exists.
  If it does not exist, you may need to create a new mail form or copy an existing one.
  
  
  
  Create or Modify Mail Form:
  
  If the mail form is missing, you can create a new one using the Form Builder (SFP).
  Ensure that the form is correctly configured and activated.
  
  
  
  Check Configuration:
  
  Verify the configuration settings in the CRM system related to mail forms. This can typically be found in the customizing settings under CRM > Marketing > Campaign Management > Mail Forms.
  Ensure that the mail form is assigned to the correct transaction or process.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the mail form. This may involve checking user roles and profiles.
  
  
  
  Activate Mail Form:
  
  If the mail form exists but is inactive, you may need to activate it in the Form Builder.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on creating and managing mail forms in your version of SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (Form Builder) and CRMD_ORDER (for managing CRM orders).
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTHV_INFRASTRUC010 and ensure that the necessary mail forms are available for your CRM processes.