How To Fix CRM_MKTHV_INFRASTRUC007 - Error while loading task from database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 007

• Message text: Error while loading task from database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC007 - Error while loading task from database ?

  The SAP error message CRM_MKTHV_INFRASTRUC007 typically indicates that there is an issue with loading a task from the database in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including data inconsistencies, database connectivity issues, or problems with the underlying infrastructure.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to the task you are trying to load.
  Database Connectivity Issues: Problems with the database connection can prevent the system from retrieving the necessary data.
  Missing or Incomplete Data: Required data for the task may be missing or incomplete in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the task data.
  System Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant database tables for inconsistencies or missing entries.
  Run consistency checks or repair tools provided by SAP if available.
  
  
  
  Verify Database Connectivity:
  
  Ensure that the database is up and running and that there are no connectivity issues.
  Check the database logs for any errors that might indicate connectivity problems.
  
  
  
  Review User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the task data.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Check for Missing Data:
  
  Investigate if any required data for the task is missing or incomplete. This may involve checking related tables or entries.
  
  
  
  System Configuration:
  
  Review the configuration settings in the CRM system to ensure they are set up correctly.
  Consult with your SAP Basis team to check for any system-level issues.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM and task management for additional insights into potential causes and solutions.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKTHV_INFRASTRUC007 error in your SAP system.