How To Fix CRM_MKTHV_INFRASTRUC005 - Error while calling get_hv_job; specify job or task GUID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 005

• Message text: Error while calling get_hv_job; specify job or task GUID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC005 - Error while calling get_hv_job; specify job or task GUID ?

  The SAP error message CRM_MKTHV_INFRASTRUC005 indicates that there is an issue when trying to call the get_hv_job function, specifically that a job or task GUID (Globally Unique Identifier) needs to be specified. This error typically arises in the context of SAP CRM (Customer Relationship Management) when there is an attempt to retrieve information about a job or task that is not properly identified.
  Cause:
  
  Missing GUID: The most common cause of this error is that the GUID for the job or task is not provided or is incorrectly specified in the function call.
  Incorrect Configuration: There may be issues with the configuration of the job/task in the system.
  Data Integrity Issues: The job or task may not exist in the database, or there may be data integrity issues preventing the system from retrieving the necessary information.
  Authorization Issues: The user may not have the necessary permissions to access the job or task information.
  
  Solution:
  
  Check the GUID: Ensure that the GUID for the job or task is correctly specified in the function call. If it is missing, you need to provide a valid GUID.
  Verify Job/Task Existence: Check if the job or task actually exists in the system. You can do this by querying the relevant tables or using transaction codes that allow you to view jobs/tasks.
  Review Configuration: If the GUID is correct, review the configuration settings related to the job/task to ensure everything is set up properly.
  Check Authorizations: Ensure that the user executing the function has the necessary authorizations to access the job/task information.
  Debugging: If the issue persists, consider debugging the function call to see if there are any additional errors or exceptions being raised that could provide more context.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM37 (Job Monitoring) to check the status of jobs and their GUIDs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the specific function module or method you are using to understand the expected parameters and their formats.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.