How To Fix CRM_MKTHV_INFRASTRUC000 - Job manager could not set lock on database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 000

• Message text: Job manager could not set lock on database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC000 - Job manager could not set lock on database ?

  The SAP error message CRM_MKTHV_INFRASTRUC000 indicating that the "Job manager could not set lock on database" typically arises in the context of SAP CRM (Customer Relationship Management) systems when there is an issue with database locking mechanisms. This can prevent the job manager from executing certain tasks, leading to disruptions in processes that rely on database access.
  Causes:
  
  Database Lock Conflicts: Another process or job may already hold a lock on the database, preventing the job manager from acquiring the necessary lock.
  Long-Running Transactions: If there are long-running transactions that are not being committed or rolled back, they can hold locks for extended periods.
  Deadlocks: Situations where two or more processes are waiting for each other to release locks can lead to deadlocks, causing the job manager to fail in acquiring a lock.
  Database Performance Issues: High load on the database or performance issues can lead to delays in lock acquisition.
  Configuration Issues: Incorrect configuration settings in the job manager or database can lead to locking issues.
  
  Solutions:
  
  Identify and Terminate Conflicting Processes: Use transaction codes like SM12 (to view and delete locks) to identify any processes that are holding locks and terminate them if necessary.
  Check for Long-Running Transactions: Use transaction codes like SM66 or SM50 to monitor active processes and identify any long-running transactions that may be causing the issue.
  Review Job Scheduling: Ensure that jobs are scheduled in a way that minimizes conflicts. Stagger job execution times if necessary.
  Database Performance Tuning: Analyze and optimize database performance. This may involve indexing, query optimization, or increasing resources allocated to the database.
  Increase Lock Timeout Settings: If applicable, consider increasing the lock timeout settings in the database configuration to allow more time for locks to be acquired.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SM66 (global work process overview), and SM50 (local process overview).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Review SAP documentation related to job management and database locking for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_INFRASTRUC000 error message.