How To Fix CRM_MKTGS_TIERS002 - Upper limit specified is smaller than lower limit

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_TIERS - Tiers Message Class

• Message number: 002

• Message text: Upper limit specified is smaller than lower limit

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_TIERS002 - Upper limit specified is smaller than lower limit ?

  The SAP error message CRM_MKTGS_TIERS002 indicates that there is an issue with the tier limits specified in a marketing campaign or related configuration. Specifically, the error states that the upper limit specified is smaller than the lower limit, which is logically incorrect and prevents the system from processing the data correctly.
  Cause:
  This error typically arises in the following scenarios:
  
  Incorrect Configuration: When setting up marketing tiers, the upper limit is mistakenly set to a value that is less than the lower limit.
  Data Entry Error: During manual entry of tier limits, a typographical error may lead to an incorrect configuration.
  System Logic Error: In some cases, there may be a bug or issue in the system logic that incorrectly calculates or interprets the limits.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Review Tier Configuration:
  
  Navigate to the marketing campaign or the relevant configuration area in SAP.
  Check the tier settings to ensure that the upper limit is greater than or equal to the lower limit.
  
  
  
  Correct the Limits:
  
  If you find that the upper limit is indeed smaller than the lower limit, correct the values. Ensure that the upper limit is set to a value that is greater than or equal to the lower limit.
  
  
  
  Validate Data Entry:
  
  If the limits were entered manually, double-check for any typographical errors or miscalculations.
  
  
  
  Test the Changes:
  
  After making the necessary corrections, save the changes and attempt to process the marketing campaign again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct limits or how to configure them, refer to SAP documentation or help resources related to marketing configuration.
  
  
  
  Contact Support:
  
  If the issue continues after verifying the limits, consider reaching out to SAP support for further assistance. They may provide insights into any known issues or patches that could resolve the problem.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. There may be specific patches or updates that address this problem.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER for managing marketing campaigns) that may help you navigate to the configuration settings more efficiently.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and correct the cause of the CRM_MKTGS_TIERS002 error in your SAP system.