How To Fix CRM_MKTGS_TIERS001 - Range gap on tier &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_TIERS - Tiers Message Class

• Message number: 001

• Message text: Range gap on tier &1 and &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_TIERS001 - Range gap on tier &1 and &2 ?

  The SAP error message CRM_MKTGS_TIERS001 with the description "Range gap on tier &1 and &2" typically occurs in the context of marketing and sales processes within the SAP Customer Relationship Management (CRM) module. This error indicates that there is a gap in the defined ranges for the tiers in a marketing or pricing structure.
  Cause:
  The error is usually caused by one of the following issues:
  
  Incorrect Tier Configuration: The tiers defined in the marketing or pricing structure may not be properly configured, leading to overlapping or missing ranges.
  Data Entry Errors: There may be mistakes in the data entry for the tier ranges, such as incorrect start or end values.
  Inconsistent Data: The data in the system may be inconsistent, where the defined ranges do not logically follow one another.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Review Tier Configuration:
  
  Go to the configuration settings for the marketing or pricing tiers.
  Check the defined ranges for each tier to ensure that they are continuous and do not have gaps.
  
  
  
  Correct Data Entry:
  
  Verify the start and end values for each tier.
  Ensure that there are no overlaps or gaps between the ranges of different tiers.
  
  
  
  Adjust Tier Ranges:
  
  If you find any gaps or overlaps, adjust the ranges accordingly to ensure that they are sequential and cover the entire expected range without any gaps.
  
  
  
  Test Changes:
  
  After making adjustments, test the configuration to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring tiers in your version of SAP CRM.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to marketing or pricing configuration, such as CRMD_ORDER or CRMD_ORDERADM_H, to access the relevant settings.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Training and Documentation: Ensure that users involved in configuring tiers are adequately trained and have access to the necessary documentation to avoid similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKTGS_TIERS001 error in your SAP system.