How To Fix CRM_MKTGS_TIERS000 - Range overlap on &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_TIERS - Tiers Message Class

• Message number: 000

• Message text: Range overlap on &1 and &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_TIERS000 - Range overlap on &1 and &2 ?

  The SAP error message CRM_MKTGS_TIERS000 with the description "Range overlap on &1 and &2" typically occurs in the context of marketing and sales activities within the SAP Customer Relationship Management (CRM) module. This error indicates that there is an overlap in the defined ranges for certain marketing attributes, such as target groups, marketing campaigns, or other related entities.
  Cause:
  The error is usually caused by:
  
  Overlapping Date Ranges: If you are trying to create or modify a marketing campaign or activity that has a date range that overlaps with an existing one, this error will be triggered.
  Conflicting Conditions: If there are conflicting conditions or criteria set for marketing tiers or segments that cannot coexist, this can also lead to the error.
  Incorrect Data Entry: Manual entry errors or incorrect data configurations can lead to overlapping ranges.
  
  Solution:
  To resolve the CRM_MKTGS_TIERS000 error, you can take the following steps:
  
  Check Existing Ranges: Review the existing marketing campaigns, target groups, or other relevant entities to identify any overlapping date ranges or criteria.
  Adjust Date Ranges: Modify the date ranges of the new or existing campaigns to ensure that they do not overlap. This may involve changing start and end dates or adjusting the criteria used for segmentation.
  Review Configuration: If the error is related to configuration settings, review the settings in the SAP CRM system to ensure that they are correctly defined and do not conflict with each other.
  Data Validation: Ensure that all data entries are valid and do not create conflicts. This may involve checking for duplicate entries or incorrect data formats.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing marketing tiers and campaigns.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing activities, such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing management.
  SAP Notes: Check for any SAP Notes or updates that may address known issues related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.