How To Fix CRM_MKTGS_PRODUCTS013 - Change of product planning basis not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 013

• Message text: Change of product planning basis not possible

What causes this issue?

The product planning basis that you want to use is not compatible with
the products, product categories, product groups or product segments
currently assigned to your marketing project or account plan.

System Response

You cannot assign the product planning basis.

How to fix this error?

If you want to select a product planning basis that does not include
products, make sure that no products are assigned to the marketing
project or account plan.
If you want to select a product planning basis that does not include
product categories, make sure that no product categories are assigned to
the marketing project or account plan.
If you want to select a product planning basis that does not include
product groups, make sure that no product groups are assigned to the
marketing project or account plan.
If you want to select a product planning basis that does not include
product segments, make sure that no product segments are assigned to the
marketing project or account plan.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS013 - Change of product planning basis not possible ?

  The SAP error message CRM_MKTGS_PRODUCTS013 indicates that a change to the product planning basis is not possible. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify certain attributes of a product that are locked or restricted due to the current state of the product or its associated data.
  Causes:
  
  Product Status: The product may be in a status that does not allow changes to the planning basis. For example, if the product is already released or in use in a marketing campaign, changes may be restricted.
  Dependencies: There may be dependencies or relationships with other objects (like sales orders, marketing campaigns, etc.) that prevent changes to the product planning basis.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the product planning basis.
  Data Integrity Constraints: The system may have integrity constraints that prevent changes to ensure data consistency.
  
  Solutions:
  
  Check Product Status: Review the status of the product in the system. If it is in a locked state, you may need to change its status or unlock it before making modifications.
  Review Dependencies: Investigate any dependencies or relationships that may be preventing the change. You may need to remove or adjust these dependencies before proceeding.
  Authorization Check: Ensure that the user has the necessary permissions to make changes to the product. If not, contact your system administrator to obtain the required authorizations.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on changing the product planning basis and any related restrictions.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to check the product details and status.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to product management in SAP CRM, such as CRMD_ORDER for managing orders and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.