How To Fix CRM_MKTGS_PRODUCTS012 - Products cannot be deleted or excluded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 012

• Message text: Products cannot be deleted or excluded

What causes this issue?

Products cannot be deleted or excluded because rebate agreements have
already been generated, or the marketing project or account plan has
already been released.

System Response

You cannot delete or exclude products.

How to fix this error?

If you want to delete products, make sure that no rebate agreements have
been generated and the marketing project or account plan is not already
released.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS012 - Products cannot be deleted or excluded ?

  The SAP error message CRM_MKTGS_PRODUCTS012 indicates that products cannot be deleted or excluded from a marketing campaign or activity. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to modify a marketing campaign that includes products that are either in use or have dependencies.
  Causes:
  
  Active Campaigns: The products you are trying to delete or exclude may be part of an active marketing campaign or activity.
  Dependencies: There may be dependencies or links to other objects (like sales orders, quotations, etc.) that prevent the deletion of the products.
  Status of Products: The products may have a status that does not allow for deletion or exclusion (e.g., they are marked as "active" or "in use").
  Authorization Issues: Lack of proper authorization to modify the marketing campaign or the products involved.
  System Configuration: Certain configurations in the system may restrict the deletion of products from marketing activities.
  
  Solutions:
  
  Check Campaign Status: Ensure that the marketing campaign is not active or in a status that prevents changes. If it is active, consider deactivating it first.
  Review Dependencies: Investigate any dependencies that may exist for the products. Check if they are linked to any sales orders, contracts, or other marketing activities.
  Change Product Status: If applicable, change the status of the products to allow for deletion or exclusion.
  Authorization Check: Verify that you have the necessary authorizations to perform the deletion or exclusion of products.
  Consult Documentation: Review SAP documentation or help resources for specific guidelines on managing products in marketing campaigns.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing marketing campaigns and products (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  Training and Documentation: Ensure that users involved in managing marketing campaigns are adequately trained and have access to relevant documentation.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.