How To Fix CRM_MKTGS_PRODUCTS008 - Product &1 is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 008

• Message text: Product &1 is inactive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS008 - Product &1 is inactive ?

  The SAP error message CRM_MKTGS_PRODUCTS008 indicates that a specific product (denoted by &1) is inactive in the system. This error typically arises in the context of marketing or sales processes where the system is trying to access or utilize a product that is not currently active.
  Cause:
  
  Product Status: The product may have been set to inactive in the system. This can happen due to various reasons, such as product discontinuation, seasonal availability, or business decisions.
  Master Data Issues: There may be issues with the product master data, such as missing or incorrect information that leads to the product being marked as inactive.
  Configuration Settings: Certain configuration settings in the SAP system may prevent the product from being active, especially if it is linked to specific sales areas or marketing campaigns.
  
  Solution:
  
  
  Check Product Status:
  
  Navigate to the product master data in the SAP system.
  Verify the status of the product. If it is marked as inactive, you may need to change it to active.
  This can typically be done in the transaction code CRMD_ORDER or through the relevant product management transaction.
  
  
  
  Activate the Product:
  
  If the product is indeed inactive and you want to reactivate it, you can do so by editing the product details and changing the status to active.
  Ensure that all necessary fields are filled out correctly to avoid any further issues.
  
  
  
  Review Master Data:
  
  Check for any missing or incorrect information in the product master data that might be causing it to be inactive.
  Ensure that all relevant data is complete and accurate.
  
  
  
  Consult Configuration Settings:
  
  If the product should be active but is still showing as inactive, review the configuration settings related to product activation in your SAP system.
  Consult with your SAP administrator or functional consultant to ensure that the product is configured correctly.
  
  
  
  Check Dependencies:
  
  Sometimes, products may be inactive due to dependencies on other objects (like sales areas, pricing conditions, etc.). Ensure that all related objects are also active.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing and sales orders, and MM02 for changing material master data.
  Documentation: Refer to SAP Help documentation for detailed guidance on product management and status handling.
  User Roles: Ensure that you have the necessary authorizations to change product statuses in the system.
  Testing: After making changes, conduct tests to ensure that the product can now be used in the intended processes without triggering the error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.