How To Fix CRM_MKTGS_OL014 - Changes occurred during consistency check; check failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_OL - MKTGS OL: Generic Marketing Object Layer Messages

• Message number: 014

• Message text: Changes occurred during consistency check; check failed

What causes this issue?

The business object has been marked as changed during consistency check.
Thus, the consistency check cannot be carried out properly and thus
fails.

System Response

You cannot save.

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

Please check if BAdI implementations are doing changes during the
consistency check. This can happen e.g. in the CHECK_ATTRIBUTES or
CHECK_BEFORE_SAVE methods of BAdI CRM_MKTPL_OL_OBJ.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_OL014 - Changes occurred during consistency check; check failed ?

  The SAP error message CRM_MKTGS_OL014 indicates that there are inconsistencies detected during a consistency check in the CRM Marketing System. This error typically arises when there are changes made to marketing attributes or data that do not align with the expected data structure or integrity constraints defined in the system.
  Causes:
  
  Data Inconsistencies: Changes made to marketing attributes or related data that violate the integrity rules of the system.
  Missing or Incorrect Data: Required fields may be missing or contain incorrect values.
  Concurrent Changes: Multiple users or processes may be trying to update the same data simultaneously, leading to conflicts.
  Custom Enhancements: Custom code or enhancements that interfere with standard processes may lead to inconsistencies.
  System Configuration Issues: Incorrect configuration settings in the CRM system can lead to validation failures.
  
  Solutions:
  
  Check Data Integrity: Review the data that was changed and ensure that it adheres to the required structure and integrity constraints. Look for missing or incorrect values.
  Review Logs: Check the application logs or error logs for more detailed information about what specifically failed during the consistency check.
  Re-run Consistency Check: After making necessary corrections, re-run the consistency check to see if the issue persists.
  Locking Mechanism: Ensure that no other processes are trying to update the same data simultaneously. Implement proper locking mechanisms if necessary.
  Custom Code Review: If there are custom enhancements, review the code to ensure it does not interfere with standard processes.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to investigate the data structures involved.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  Testing Environment: If possible, replicate the issue in a testing environment to analyze the problem without affecting production data.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.