How To Fix CRM_MKTGS_CCA063 - &2 &1 has failed territory check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 063

• Message text: &2 &1 has failed territory check

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA063 - &2 &1 has failed territory check ?

  The SAP error message CRM_MKTGS_CCA063 indicates that a territory check has failed for a specific marketing campaign or activity. This error typically arises in the context of SAP Customer Relationship Management (CRM) when a marketing campaign is being executed, and the system is validating whether the campaign is allowed to target the specified territories.
  Cause:
  
  Territory Assignment: The marketing campaign or activity is not assigned to the correct territory or does not have the necessary authorizations to target the specified territory.
  Territory Management Configuration: There may be issues with the configuration of territory management in the system, such as incorrect territory definitions or rules.
  Data Inconsistencies: There could be inconsistencies in the master data related to customers, products, or territories that are causing the check to fail.
  Campaign Settings: The settings of the marketing campaign may not align with the territories defined in the system.
  
  Solution:
  
  Check Territory Assignment: Verify that the marketing campaign is correctly assigned to the appropriate territories. You can do this by reviewing the campaign settings in the CRM system.
  Review Territory Management Configuration: Ensure that the territory management settings are correctly configured. This includes checking the definitions of territories and the rules that govern them.
  Validate Master Data: Check the master data for customers and products to ensure that they are correctly assigned to the relevant territories. Look for any discrepancies that may need to be corrected.
  Adjust Campaign Settings: If necessary, modify the settings of the marketing campaign to ensure that it aligns with the territories you want to target.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on territory management and campaign configuration.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER to access the marketing campaign details or CRMD_ORDERADM_H for administrative functions.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to territory management and marketing campaigns.
  User Authorizations: Ensure that the user executing the campaign has the necessary authorizations to access and modify the territories involved.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.