How To Fix CRM_MKTGS_CCA014 - Product &1 has been deleted; invalid territory

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 014

• Message text: Product &1 has been deleted; invalid territory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA014 - Product &1 has been deleted; invalid territory ?

  The SAP error message CRM_MKTGS_CCA014 indicates that a product has been deleted and is no longer valid for the specified territory. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or process data related to a product that has been marked as deleted in the system.
  Cause:
  
  Product Deletion: The primary cause of this error is that the product referenced in the transaction has been deleted from the system. This could happen due to data maintenance activities, such as cleaning up obsolete products.
  Territory Assignment: The product may have been assigned to a specific territory, and if the product is deleted, it becomes invalid for that territory.
  Data Inconsistency: There may be inconsistencies in the data, such as references to deleted products in marketing campaigns, sales orders, or other related documents.
  
  Solution:
  
  Check Product Status: Verify the status of the product in the system. You can do this by navigating to the product master data and checking if the product is indeed marked as deleted.
  Restore Product: If the product was deleted by mistake, you may need to restore it. This can typically be done by changing the status of the product back to active, if your system allows for such actions.
  Update Territory Assignments: If the product is no longer needed, ensure that any territory assignments or related documents are updated to remove references to the deleted product.
  Data Consistency Check: Perform a data consistency check to identify any other references to deleted products in your CRM system. This may involve checking marketing campaigns, sales orders, or other related objects.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to investigate orders or campaigns related to the product.
  Authorization: Ensure you have the necessary authorizations to view and modify product master data and territory assignments.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that your CRM system is functioning correctly.