How To Fix CRM_MKTGS_CCA010 - Account must be a business partner or an account hierarchy node

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 010

• Message text: Account must be a business partner or an account hierarchy node

What causes this issue?

The account entered is not suitable for partner/product range (PPR)
check.

System Response

If the PPR check is required, the account must be a business partner or
an account hierarchy node.

How to fix this error?

This problem can be solved by doing one of the following:
Change the account to a business partner or to an account hierarchy node
Set Customizing for the PPR check to <ZK>Not Required</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA010 - Account must be a business partner or an account hierarchy node ?

  The SAP error message CRM_MKTGS_CCA010 indicates that the system expects the account you are trying to use to be either a business partner or an account hierarchy node. This error typically occurs in the context of marketing or customer relationship management (CRM) activities when the system cannot find a valid account reference.
  Cause:
  
  Invalid Account Reference: The account you are trying to use is not defined as a business partner in the system.
  Account Hierarchy Issues: The account may not be part of a valid account hierarchy or the hierarchy node is not correctly set up.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner or account hierarchy.
  
  Solution:
  
  Check Business Partner: Ensure that the account you are trying to use is set up as a business partner in the system. You can do this by navigating to the business partner transaction (e.g., BP) and verifying the account details.
  Verify Account Hierarchy: If you are using an account hierarchy, check that the account is correctly assigned to the hierarchy and that the hierarchy is active.
  Data Consistency Check: Run a consistency check on the business partner data to identify any missing or incorrect entries. You can use transaction codes like BP or CRMD_ORDER to review the data.
  Authorization Check: Ensure that the user has the necessary authorizations to access the business partner or account hierarchy. This may involve checking user roles and permissions in the system.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on how to set up business partners and account hierarchies correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (CRM Order Administration).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.