How To Fix CRM_MKTGS_CCA005 - Enter employee responsible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 005

• Message text: Enter employee responsible

What causes this issue?

You did not enter an employee responsible.

System Response

When the responsibility check is active, the system requires you to
enter the employee responsible for your plan.

How to fix this error?

Enter the employee responsible for your plan.
Alternatively, ask technical support to deactivate the responsibility
check in Customizing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA005 - Enter employee responsible ?

  The SAP error message CRM_MKTGS_CCA005, which states "Enter employee responsible," typically occurs in the SAP Customer Relationship Management (CRM) module when a required field for the employee responsible is not filled in during the creation or modification of a marketing activity, campaign, or similar object.
  Cause:
  
  Missing Employee Responsible Field: The most common cause of this error is that the "Employee Responsible" field is left blank. This field is mandatory for certain transactions in SAP CRM.
  Configuration Issues: There may be configuration settings in the system that enforce the requirement for this field.
  User Role/Authorization: The user may not have the necessary authorizations to assign an employee responsible, or the employee responsible may not be valid in the context of the transaction.
  
  Solution:
  
  Fill in the Employee Responsible Field: When you encounter this error, check the form or screen you are working on and ensure that the "Employee Responsible" field is filled in with a valid employee ID.
  Check User Authorizations: Ensure that the user has the necessary authorizations to assign an employee responsible. If not, contact your system administrator to adjust the roles or permissions.
  Review Configuration Settings: If the issue persists, it may be necessary to review the configuration settings in the SAP system to ensure that the requirement for the employee responsible is correctly set up. This may involve consulting with a functional consultant or SAP support.
  Use Valid Employee IDs: Make sure that the employee ID entered is valid and exists in the system. You can check this by using transaction codes like PA20 (Display HR Master Data) to verify the employee's details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context or solutions.
  Documentation: Review SAP documentation or help files related to CRM marketing activities to understand the requirements for employee assignment better.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.