How To Fix CRM_MKTGS_CCA003 - Account must be a business partner or an account hierarchy node

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 003

• Message text: Account must be a business partner or an account hierarchy node

What causes this issue?

This customer is not suitable for territory validation.

System Response

If the territory is provided, the customer must be a business partner or
a customer hierarchy node.

How to fix this error?

This problem can be solved by doing one of the following:
Clear the territory
Change the customer to a business partner or to a customer hierarchy
node

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA003 - Account must be a business partner or an account hierarchy node ?

  The SAP error message CRM_MKTGS_CCA003 indicates that the system expects the account you are trying to use to be either a business partner or an account hierarchy node. This error typically occurs in the context of marketing or customer relationship management (CRM) activities when the system cannot find a valid account reference.
  Cause:
  
  Invalid Account Reference: The account you are trying to use is not defined as a business partner in the system.
  Account Hierarchy Issues: The account may not be part of a valid account hierarchy or the hierarchy node is not correctly set up.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner or account hierarchy.
  
  Solution:
  
  Check Business Partner: Ensure that the account you are trying to use is set up as a business partner in the system. You can do this by navigating to the business partner transaction (e.g., BP) and verifying the account details.
  Verify Account Hierarchy: If you are using an account hierarchy, check that the account is correctly assigned to the hierarchy and that the hierarchy is active.
  Data Maintenance: If the account is missing or incorrectly set up, you may need to create or update the business partner data. Ensure that all required fields are filled out correctly.
  Authorization Check: Verify that you have the necessary authorizations to access the business partner or account hierarchy. You may need to contact your system administrator for assistance.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on managing business partners and account hierarchies.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data or CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the account you are working with is valid within the SAP CRM system.