How To Fix CRM_MKTGS_BAL_ASYNC001 - System failure when setting lock for parallel logging

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_BAL_ASYNC - CRM Marketing asynchronous message handling

• Message number: 001

• Message text: System failure when setting lock for parallel logging

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_BAL_ASYNC001 - System failure when setting lock for parallel logging ?

  The SAP error message CRM_MKTGS_BAL_ASYNC001 indicates a system failure related to the locking mechanism used for parallel logging in the SAP CRM Marketing system. This error typically arises when there is an issue with the system's ability to manage concurrent processes that require access to shared resources.
  Causes:
  
  Database Locking Issues: The error may occur if there are issues with database locks, such as deadlocks or contention for resources.
  System Performance: High system load or performance issues can lead to timeouts or failures in acquiring locks.
  Configuration Issues: Incorrect configuration settings related to parallel processing or logging can also lead to this error.
  Software Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Database Performance: Monitor the database performance and check for any locks or long-running transactions that may be causing contention.
  Adjust Configuration: Review and adjust the configuration settings related to parallel processing and logging in the CRM system.
  Apply Patches: Ensure that your SAP system is up to date with the latest patches and support packages, as these may contain fixes for known issues.
  Restart Services: In some cases, restarting the relevant services or the entire application server may resolve temporary locking issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed logs and system information.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SLG1 (Application Log) and SM21 (System Log) to investigate further.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on similar issues.
  Performance Monitoring: Utilize tools like ST03N (Workload Analysis) and ST22 (Dump Analysis) to monitor system performance and analyze any dumps that may be related to the error.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKTGS_BAL_ASYNC001 error in your SAP system.