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How To Fix CRM_MKTGS_BAL_ASYNC002 - Message Log is already locked by &1


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_MKTGS_BAL_ASYNC - CRM Marketing asynchronous message handling

  • Message number: 002

  • Message text: Message Log is already locked by &1

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_MKTGS_BAL_ASYNC002 - Message Log is already locked by &1 ?

    The SAP error message CRM_MKTGS_BAL_ASYNC002 indicates that the message log for marketing campaigns is currently locked by another process or user. This can occur in scenarios where multiple processes are trying to access or modify the same log simultaneously, leading to a conflict.

    Cause:

    1. Concurrent Access: Another user or process is currently accessing the message log, which prevents your process from obtaining the necessary lock.
    2. Long-Running Processes: If a previous process is taking a long time to complete, it may hold the lock longer than expected.
    3. System Errors: Occasionally, system errors or crashes can leave locks in place that are not released properly.

    Solution:

    1. Wait and Retry: Often, the simplest solution is to wait for a few moments and then retry the operation. The lock may be released once the other process completes.
    2. Identify the Locking Process: Use transaction codes like SM12 (to view and manage locks) to identify which user or process is holding the lock. You can then decide whether to wait for it to finish or take further action.
    3. Terminate the Locking Process: If you determine that the locking process is stuck or not responding, you may need to terminate it. This should be done with caution and typically requires appropriate authorizations.
    4. Check for Background Jobs: If the lock is caused by a background job, you can check the status of background jobs using transaction SM37. If necessary, you can cancel the job.
    5. System Restart: In extreme cases, if the lock cannot be resolved, a system restart may be required to clear any lingering locks. This should be done as a last resort and typically involves coordination with your SAP Basis team.

    Related Information:

    • Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM37 (to monitor background jobs), and SM21 (to check system logs).
    • SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
    • User Permissions: Ensure that users have the appropriate permissions to access the message log and that there are no authorization issues causing the lock.
    • System Performance: Monitor system performance to ensure that long-running processes are not causing unnecessary locks.

    If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.

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