How To Fix CRM_MKTDEF018 - Duration is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTDEF - Message Class for CRM Marketing Defaults

• Message number: 018

• Message text: Duration is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTDEF018 - Duration is missing ?

  The SAP error message CRM_MKTDEF018 indicates that a duration is missing in a marketing definition or campaign. This error typically arises when you are trying to create or modify a marketing plan, campaign, or activity in SAP CRM, and the system requires a duration to be specified but it has not been provided.
  Cause:
  
  Missing Duration Fields: The duration fields (start date and end date) are not filled in the marketing definition or campaign.
  Incorrect Configuration: The marketing configuration may not be set up correctly, leading to missing mandatory fields.
  User Input Error: The user may have overlooked entering the required duration information.
  
  Solution:
  
  Check Duration Fields: Ensure that both the start date and end date fields are filled in the marketing definition or campaign. These fields are typically required for the system to process the marketing activity.
  Review Configuration: If you are an administrator, check the configuration settings for marketing campaigns in SAP CRM to ensure that all necessary fields are correctly defined and that there are no missing mandatory fields.
  User Training: If the issue is recurring, consider providing training or documentation for users to ensure they understand the importance of entering all required fields when creating marketing definitions or campaigns.
  Error Logs: Check the error logs for any additional information that might help identify the specific cause of the missing duration.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the SAP Help Portal for detailed documentation on marketing management and campaign management processes.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By ensuring that all required fields are filled out correctly and reviewing the configuration settings, you should be able to resolve the CRM_MKTDEF018 error.