How To Fix CRM_MKTDEF013 - Invalid sales organization; use the input help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTDEF - Message Class for CRM Marketing Defaults

• Message number: 013

• Message text: Invalid sales organization; use the input help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTDEF013 - Invalid sales organization; use the input help ?

  The SAP error message CRM_MKTDEF013 indicates that the sales organization you are trying to use is invalid. This error typically occurs in the context of CRM (Customer Relationship Management) when you are attempting to create or modify marketing-related data, such as campaigns or leads, and the specified sales organization does not exist or is not properly configured in the system.
  Cause:
  
  Invalid Sales Organization: The sales organization you entered does not exist in the system or is not active.
  Configuration Issues: The sales organization may not be assigned to the relevant organizational units or may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified sales organization.
  Data Entry Error: There may be a typographical error in the sales organization code entered.
  
  Solution:
  
  
  Check Sales Organization:
  
  Verify that the sales organization code you are using is correct. You can do this by using the input help (F4) in the relevant field to see a list of valid sales organizations.
  
  
  
  Configuration Check:
  
  Ensure that the sales organization is properly configured in the system. You can check this in the SAP configuration settings (transaction code SPRO) under:
  
  Sales and Distribution -> Master Data -> Sales Organization.
  
  
  Make sure that the sales organization is assigned to the relevant company code and distribution channel.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to access the sales organization. This can be done by reviewing the user's roles and authorizations in the system.
  
  
  
  Correct Data Entry:
  
  If you suspect a typographical error, re-enter the sales organization code carefully or use the input help to select the correct one.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult the SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to use transaction codes like OVX5 (for sales organization settings) or VOTXN (for customizing sales organization) to check configurations.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the error message CRM_MKTDEF013 and successfully work with the sales organization in your SAP CRM system.